Shipping policy

Shipping Policy

Last updated: 27 October 2026

PAUL CLIVE REYNOLDS dispatches home monitoring and climate comfort from Zutphen, the Netherlands. This policy explains processing times, delivery estimates, tracking and what happens if a parcel is delayed or damaged.

Order processing

Orders are processed on business days (Monday to Friday, excluding Dutch public holidays). Most orders are packed and handed to the carrier within 1–2 business days. Orders placed after 14:00 CET may be processed on the next business day. In busy periods processing can take up to 3 business days, and we will email you if there is a material delay.

Delivery estimates

Netherlands: 1–3 business days after dispatch.
European Union: 3–7 business days after dispatch.
Other destinations: 5–12 business days after dispatch, where shipping is available at checkout.

These are estimates, not guaranteed dates. Customs inspection, carrier delays, severe weather and public holidays can add time.

Shipping rates and destinations

Available destinations and shipping rates are calculated at checkout from the delivery address, parcel weight and selected service. The total shipping charge is shown before you pay. We ship to addresses in the European Union and to the international destinations listed at checkout. We do not ship to PO boxes where the carrier cannot provide tracking.

Tracking

When your order is dispatched we send a confirmation email with a tracking number and a link to the carrier's tracking page. The first scan can take up to 24 hours to appear. If tracking has not updated for more than 5 business days, contact us and we will open an enquiry with the carrier.

Taxes, duties and import charges

Prices and shipping charges are displayed in US dollars (USD). Applicable taxes, duties and shipping charges are calculated and shown at checkout before you confirm payment. For deliveries outside the European Union, import duties, taxes and customs fees may be charged by the destination country and are the responsibility of the recipient. We cannot predict or reimburse those charges.

Incorrect address

Please check your delivery address before ordering. Contact us immediately if it needs to change; we can usually amend an address before dispatch. If a parcel is returned to us because the address was incorrect or delivery was refused, we will contact you to arrange reshipment. Additional shipping charges may apply.

Lost or damaged parcels

If a parcel arrives damaged, keep the packaging and photograph the damage before opening it further. If tracking shows delivery but the parcel is missing, check with neighbours and the local carrier first, then contact us within 7 days of the expected delivery date. We will open a carrier investigation and, where appropriate, send a replacement or issue a refund.