Contact information

Contact Information

Last updated: 27 October 2026

We are here to help with product questions, orders, delivery, returns and warranty matters.

Customer service

PAUL CLIVE REYNOLDS
Polsbroek, Zutphen, 7201 BZ, Netherlands
Email: service@billyvet.shop
Phone: +31 6 28267467

Opening hours

Our support team is available Monday to Friday, 09:00–17:00 CET, excluding Dutch public holidays. Messages received outside these hours are answered on the next business day. We aim to reply to every email within one business day.

Returns address

Please contact us before returning an item so we can provide the correct instructions and reference number. Returns sent without prior contact may be delayed. Our business address is Polsbroek, Zutphen, 7201 BZ, Netherlands.

Order enquiries

Include your order number in every message so we can help faster. For damage or delivery issues, attach clear photographs of the item and packaging where possible.

Business and legal enquiries

For business, supplier or legal enquiries, write to service@billyvet.shop with a clear subject line. We do not offer walk-in sales at our business address; please contact us by email or phone first.